top of page


  • How quickly will I receive my order?
    Dispatch and delivery We try to ensure that all orders are delivered as quickly as possible. Shipping is within 2-3 business days via DPD. forwarding delivery time shipping cost DPD Germany 2-3 business days €4.50 Order value less than €50 DPD Germany 2-3 working days Free shipping TransMission Germany 3-4 business days Free shipping When can I expect delivery of my order? The standard delivery time for goods to Germany and Austria is 2-3 working days. On the day of shipment, you will receive an email with a tracking link. You can follow the shipment until delivery. On the day of delivery, DPD gives an estimated time window with the expected delivery period. How long does delivery take if the item is out of stock? We will contact you using the provided contact information and inform you about the cancellation of the order or an alternative change in the delivery of the goods. Alternative delivery times are possible if we plan to restock soon. What happens if my order cannot be delivered? Are you not present at the first delivery attempt? The delivery man may try to deliver the package to a neighbor. If this is not possible, the driver leaves a note with a further course of action. DPD makes two delivery attempts. The shipment then remains in the warehouse for 7 days before being sent back. You can contact DPD on the DPD hotline: 01806 373 200. If you can't get help there, please contact our support team on +4915207211671 or email What can I do if I haven't received my order? This, of course, is very aggravating! First, check the current status on the tracking link. Maybe something went wrong and the delivery was just delayed? Are you not getting clear information? Then contact our customer service at +4915207211671 or email
  • How can I make payment?
    Payment for the goods can be made by card or bank transfer. Klarna If you ship to both Germany and Austria please include the following text on your payment information page: In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case: Invoice: The payment period is 14 days from the dispatch of the goods/the ticket/or, in the case of other services, the provision of the service. The invoice conditions for purchase on account for deliveries to Germany can be found at and for deliveries to Austria at https://cdn Installment purchase: With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of the month after Klarna has sent a monthly invoice. Further information on installment purchase including the general terms and conditions and the European standard information for consumer credit can be found here: Immediately: Your account will be debited immediately after placing the order. Direct debit: The debit takes place after the goods have been shipped. You will be informed of the time by email. (Please only list those payment methods that you also offer.) The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and creditworthiness checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: and for Austria here: /1.0/shared/content/legal/terms/K50
  • What documentation will I receive with the goods?
    You will receive a warranty card and receipt along with the product. If you are making a purchase in the name of a company, please contact our support team and provide the required billing information.
  • How to check the originality of the goods?
    You can always contact our support team to obtain a certificate of authenticity for your purchase.
bottom of page