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How quickly will I receive my order?Dispatch and delivery We try to ensure that all orders are delivered as quickly as possible. Shipping is within 2-3 business days via DPD. forwarding delivery time shipping cost DPD Germany 2-3 business days €4.50 Order value less than €50 DPD Germany 2-3 working days Free shipping TransMission Germany 3-4 business days Free shipping When can I expect delivery of my order? The standard delivery time for goods to Germany and Austria is 2-3 working days. On the day of shipment, you will receive an email with a tracking link. You can follow the shipment until delivery. On the day of delivery, DPD gives an estimated time window with the expected delivery period. How long does delivery take if the item is out of stock? We will contact you using the provided contact information and inform you about the cancellation of the order or an alternative change in the delivery of the goods. Alternative delivery times are possible if we plan to restock soon. What happens if my order cannot be delivered? Are you not present at the first delivery attempt? The delivery man may try to deliver the package to a neighbor. If this is not possible, the driver leaves a note with a further course of action. DPD makes two delivery attempts. The shipment then remains in the warehouse for 7 days before being sent back. You can contact DPD on the DPD hotline: 01806 373 200. If you can't get help there, please contact our support team on +4915207211671 or email firstname.lastname@example.org. What can I do if I haven't received my order? This, of course, is very aggravating! First, check the current status on the tracking link. Maybe something went wrong and the delivery was just delayed? Are you not getting clear information? Then contact our customer service at +4915207211671 or email email@example.com.
What documentation will I receive with the goods?You will receive a warranty card and receipt along with the product. If you are making a purchase in the name of a company, please contact our support team and provide the required billing information.
How to check the originality of the goods?You can always contact our support team to obtain a certificate of authenticity for your purchase.
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